TERMS AND CONDITIONS
Pinnacle Trails Resort Inc. Terms and Conditions
I agree, and shall cause my children, invitees and guests, to abide by the Park Rules, including those rules and policies published at www.PinnacleLifestyles.ca, current or future posted at the premises or otherwise communicated in any manner by Pinnacle Trails Management.
Further, I agree I have read and understand the emergency procedures manual which can be found [insert link]
View campsite rules and policies [insert link]
Site Selection and Confirmations
I hereby confirm and understand that the Pinnacle Trails Resort Inc. property is currently offering camp sites for long term lease. In the event that my campsite is leased prior to my arrival it may result in my campsite being unavailable. Pinnacle Trails Resort Inc. will first elect to relocate you to a comparable site at the same cost. If however, no comparable sites are available you maybe reallocated to the most comparable site that is available which may result in a partial credit of your stay and the sole discretion of management. Finally I understand that if there is no availability of any sites for my stay may be fully refunded with as much notice given as possible my management. I expressively disclaim any opportunity for any legal action or defamation in connection with the cancelation of my reservation as a result of the lease of my lot.
I further understand and agree that Pinnacle Trails does not give credit or refunds due to the discomforts of nature. Pinnacle Trail’s refund policy varies, depending on the timing of the cancellation notice in advance of the reservation date, as follows:
Cancelations for any reasons, at the option of the purchaser shall be subject to following refund policies.
Reservations cancelled more than 14 days in advance of arrival will be refunded 100% subject to a $25 cancelation fee.
Reservations cancelled between 14 and 7 days in advance of arrival will incur a cancelation fee of 20% of the reservation stay.
Reservations cancelled between 7 and 3 days in advance of arrival will incur a cancelation fee of 50% of the reservation stay.
Reservations cancelled less than 72 hours notice before arrival will forfeit a refund of any kind.
As a participant or supervising adult in a recreation activity, I am responsible for acting within the limits of my ability and heeding all warnings regarding participation in the activity. I will maintain control of myself and any equipment while participating in the activity and will refrain from acting in any manner that may cause or contribute to injury to myself or to others.
I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE Pinnacle Trails Resort Inc., its owners and agents (collectively, Pinnacle Trails Management), from any and all liability to me, my children, my invitees/guests, personal representatives, pets and heirs for any loss or damage on account of injury to person (including death) or loss or damage to property relating to, or arising out of, use and occupancy of the Pinnacle Trails Resort Inc., including but not limited to facilities, golf carts, amenities, lake, water park, sauna, driving range, mini-golf, atv trails, walking trails, food and beverage services, store products and any other amenities not listed above (collectively, the Premises) and any dangers and hazards associated with acts of nature such as changing weather conditions; high winds; thunder and lightning; temperature fluctuations; falling trees; tree limbs, ice; or encounters with wildlife.
I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them, from any loss, liability, damage or cost (including attorney fees) they may incur due to injury (including death), damage or loss of property relating to use of the Premises by me, my children, and/or my invitees/guests or due to any incidents that may occur during my stay. I understand that, although Pinnacle Trails Resort Inc. makes every reasonable effort to provide a secure environment, the security of my person, my belongings, and all persons registered in my party is my sole responsibility.
As a courtesy, our employees, if so requested, may assist with directing you to your designated campsite. It is your sole responsibility to ensure that the site will accommodate your specific trailer/RV and that you will not hit any branches, bollards, trees, etc. when positioning your RV on the campsite. You agree to indemnify and hold Pinnacle Trails Resort Inc., its owners and agents (collectively, “Pinnacle Trails Management”) harmless from any loss, liability, damage or cost (including attorney’s fees) that may result from an employee assisting or directing you onto a campsite. Furthermore, you release, waive, discharge and covenant not to sue or defame Pinnacle Trails Management for any and all liability, loss, or property damage relating to an employee assisting/directing you to your site.
I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them, from any loss, liability, damage or harm (including attorney fees) they may incur due to injury (including death), damage or loss of property relating to purchase of any food and beverage on the property.
I understand that I am and remain personally liable to pay the total amount of my reservation prior to my scheduled check-in date, or at such earlier date communicated to me. If I fail to pay the total due, I agree that Pinnacle Trails Resort Inc. may charge any remaining balance (in additional to any damage charges or other amounts owed under these Terms and Conditions) to any credit or debit card on file with my reservation. Any amounts due after 30 days will be subject to the maximum late charge permitted under provincial law. I further agree that if I had any charges for the general store, food and beverage, concierge service and additions to be charged to my any credit or debit card on file with my reservation.
The Premises are privately owned and the PINNACLE TRAILS RESORT INC. MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Pinnacle Trails Resort Inc. Management reserves the right to require any person or party it deems necessary, to leave the campground based on violations of Park Rules or behavior management deems inappropriate or disturbing to others. Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments or hate speech, will not be tolerated under any circumstances. I have read this notice and agree to it as well as all Pinnacle Trails Resort Rules and regulations. In addition, I understand that I am responsible for the actions of all persons registered in my party, including any children, and any guests that visit during my stay.
On behalf of each person in my party, I grant Pinnacle Trails and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose.
Additional Terms for Rental Suite Units
I understand and agree as follows:
At departure, the rental unit is to be left in a reasonably clean condition (broom swept), garbage is to be removed from the rental unit and placed in an outside dumpster, all kitchens and kitchenettes are to be left clean, all dishes are to be washed and put away, and the microwave, fridge, stove and countertops are to be wiped clean; otherwise, Pinnacle Trails Resort Management may charge my credit card with a $125 cleaning fee. I understand and agree that if I leave the rental unit in an unreasonably filthy condition, permit a pet to occupy a rental unit not designated as pet-friendly or smoke in a rental unit, Pinnacle Trails Management may charge my credit card for the cost to professionally clean the rental unit ($250 minimum charge).
All damages to the rental unit, whether caused by myself, my children, guests or pets, will be disclosed to the registration office immediately or at checkout. All damages occurring to the rental unit during my stay will be charged to my credit card after a thorough inspection has been made by Pinnacle Trails Management. Damages for which I will be responsible include, but are not limited to: lost key(s), broken/lost TV remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, and ripped or torn mattresses or covers.
I hereby agree to the following regulations and conditions relating to my dog or other animal while camping at Pinnacle Trails Resort Inc. with my animal.
Excluded Areas. I agree to keep my dog out of the following areas including, but not limited to, food and beverage areas, the sauna and sauna deck, lounge, games room, theatre room, playgrounds and pavilions, store and office and upper rental suite.
Excluded Dogs. I agree that the Campground has the sole discretion to exclude dogs. The basis for exclusion may include, but is not limited to the following: breed-specific exclusions; due to their young age are exempted from provincial or local law vaccination requirements; are sick; are in heat; are aggressive, vicious, dangerous or potentially dangerous; require muzzling; or are easily frightened or sensitive, resulting in disruptive behavior (such as fighting or biting) in response to a stimulus.
Supervision. I agree to keep my dog on a leash or in a carrier while in all public areas of the Campground. I further agree to have my dog with me or a designated individual at all times, and understand that I may not leave the dog unattended in the cabin or at the campsite. I agree to prevent noise or any other disturbance by my dog, in the interest of other guests at the Campground.
Vaccinations. I represent and warrant that my dog is up to date on all vaccinations (including rabies and distemper) and flea treatments.
Disturbances. I agree that, should my dog create any disturbances, which cause complaints to be made to the management by other guests or employees of the Campground, at the request of a Campground employee, I will immediately make arrangements to house my dog elsewhere outside the Campground. Additionally, I understand and agree that if I do not find alternative housing for my pet after being asked to do so, I will be asked to leave the Campground and will not be issued a refund.
Assumption of Risk and Release. I understand that my permission to have my animal at the Campground with me is a privilege and not a contractual right. Such permission is expressly conditional upon my adherence to the terms of these rules and other rules in effect at any given time. I understand that the Campground may revoke such permission at any time for any reason. Additionally, I hereby assume all responsibility of risks, injury, damage, other harm that may occur while my dog is at the Campground or caused by my dog. Further, I hereby knowingly and voluntarily expressly release and discharge the Campground, its owner, its agents, its parent companies, members, managers, directors, officers and employees (“Released Parties”) from any and all claims, damages, liabilities, injuries, demands, or causes of action, both present and future, whether known, unknown, anticipated or unanticipated, that me or my guests or invitees may have against any of the Released Parties arising out of or incident to my dog’s presence in the Campground, whether arising from any act or omission, whether negligent or otherwise, of me, my dog and/or any guest or invitee. I further agree to indemnify each of the Released Parties for any and all such claims, damages, liabilities, injuries, demands, or causes of action, including costs, expenses, and attorney’s fees arising as a result of or related to the presence of the dog at the Campground. This provision shall be enforceable to the fullest extent of the law.
Acknowledgment. By signing below, I acknowledge that I have read the foregoing Assumption of Risk & Release and fully understand its provisions and implications. My execution of this Release is entirely voluntary and intended to be binding on my heirs, executors, legal representatives and assigns.
I have read this Animal Waiver and understand it is my responsibility to abide by the Rules. I further understand that it is my responsibility to ensure that my guests and invitees also comply with the Rules. Failure to adhere to the policies and rules set forth herein may result in my removal from the Campground without a refund.
In light of the global pandemic associated with COVID-19, everyone shares in the obligation to observe certain requirements and guidelines to help keep themselves and others safe within your shared community. In particular, I represent that I have not tested positive for COVID-19 within the last two weeks and I have not been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks either. Further I represent I have not had any symptoms in the last 14 days and do not currently have such symptoms as disclosed by the provincial and Federal governments. If I do test positive for COVID-19 or come into contact with someone who has, or if my temperature exceeds 38.0 degrees Celsius and I experience other COVID-19-related symptoms, I agree that I will not seek to enter the resort/community until I am no longer symptomatic for ten straight days.
I agree to observe the safety requirements within the resort/community spaces -- including wearing a personal mask when required, and observing required routes of circulation, occupancy limitations, social distancing and sanitization requirements.
Further by signing below I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them, from any loss, liability, damage or harm (including attorney fees) they may incur due to injury, sickness (including death), damage or loss of income relating to any exposure to COVID-19 on the premises. While the resort takes precautions to limit such risks by participating in activities at the Resort and the use of the amenities, including the presence in a public setting I understand that exposure is possible and I am participating in a high risk activity.
EMERGENCY PREPAREDNESS & EMERGENCY PLAN
PINNACLE TRAILS RESORT
EMERGENCY PREPAREDNESS AND RESPONSE PLAN
Prepared for RV Park Residents and Guests
Effective March 2021
Pinnacle Trails Resort
16201 AB-16, Yellowhead County, AB T7E 3S7
For Emergencies, Please Dial 911
Emergency and Other Contact Information can be Found on Page 4
Site Map and Evacuation Plan on Pages 9-12
All pages of this plan are living documents, to be updated, and signed off as circumstances change and/or reviewed monthly.
The information contained in this customer Emergency Preparedness and Response Plan has been provided as a general guide to logical and safe steps to take in the event of an emergency at Pinnacle Trails Resort. This plan is intended to assist our customers in possible emergency situations that may arise while residing at or visiting our resort.
This plan will be posted on the notice board near the entrance gate and will also be provided to all customers and visitors.
Safety is our number one priority. Please remember to act wisely and in all cases maintain your personal safety and the personal safety of your family and guests while on site.
Please note, Campground Management Staff, are neither responsible for physically evacuating residents or guests from their on site locations nor are they responsible for providing any materials or services during an emergency.
Components of the Plan
Emergency and Other Contact Numbers
RV and Resort Fires
Tornados/High Winds, Lightning, and Flood
On-Site Emergency Equipment
Checklist for Emergency Procedures
First Aid Procedures and Sample First Aid Kit
Appendix A: Site Map & Numbering
Appendix B: Evacuation Plan
Appendix C: Muster Points
Appendix D: Area Site Map
PROPERTY CONTACT INFORMATION
Assistant Site Manager
EMERGENCY AND OTHER CONTACTS
Emergency Ground Service (Ambulance)
RCMP Administration (Edson)
Hospital (Edson Healthcare Centre)
Forest Fire (Alberta)
Yellowhead County Office (Utilities, Bylaw Enforcement, Transportation)
Dangerous Goods/Disaster Services
Poison Control Centre
Report a Poacher (Alberta)
STARS (Emergency Air Ambulance)
REVISION DATE: March 2021
Fire on the Resort and RV Fires
There are steps that can be taken to minimize the mangers associated with fires, including safe fire procedures. Some precautions to be taken include:
Ensuring campfires are placed within the designated campfire pits only;
Ensuring campfires are extinguished properly remember (Soak It. Stir It. Soak It Again)
BBQ’s are safely placed away from potential hazards and grease pans are properly cleaned
Propane is stored only in the designated areas according to the Pinnacle Trails Resort Bylaws
Ignitions of motor vehicles and recreational vehicles are turned off when not in use
Heating Mechanisms are not used unless allowed according the to Pinnacle Trails Resort Bylaws
Keep matches, lighters and candles away from small children.
Make sure everyone knows how to use emergency exits and fire extinguishers
Make sure your heating and electrical systems are working properly and maintained and carefully follow the instructions.
Do not overload your electrical outlets.
Ensure your fire alarms are in working order regularly.
In Case of Fire in Your RV
Immediately assess the problem to assist you in exiting away from the source of the fire.
Located the nearest fire extinguisher.
Get everyone out of the RV immediately.
Do not take any belongings with you.
Call 911 (if the fire is not extinguished)
Give your name, site number and contact number to emergency services
Describe the type of fire (wood, chemical, electrical etc.)
State if there are any known injuries
If safe turn off the electricity and propane on the campsite
Tell all surrounding residents of the impending danger
Ensure all guests have been evacuated from the campsite and surrounding campsites
In Case of Fire in the Resort
Notify the Site Manager immediately. If the fire cannot be extinguished with a fire extinguisher or accessible water supply, or is spreading quickly call 911. Evacuate the area and gather at the muster point if safe to do so. Do not take any belongings with you.
Should your clothing catch fire.. first stop… then drop… then roll… never run. If a rug or blanket is nearby use it to cover yourself and the fire.
Tornado or High Winds
Know the terms and danger signs:
Tornado Watch – indicates a tornado is possible. Watch the sky and stay tuned to weather radio/tv.
Tornado Warning – signifies a tornado has been sighted by weather radar. Take shelter immediately.
If you are in a vehicle, trailer, or mobile home get out immediately.
Go to the lowest floor of a sturdy, nearby building if available, if this is not an option then lie flat in a nearby ditch or depression and cover your head with your hands.
Be aware of flying debris, potential flooding, and fire.
If you see a lightning flash and hear thunder in less than 30 seconds, a strike in your area is highly likely.
Seek shelter in a sturdy building, automobile, trailer, or motor home. Avoid isolated trees.
Avoid contact with any body of water.
Avoid using electrical equipment or appliances.
Know the elevation of your location in relation to nearby streams, rivers, and lakes.
Have several escape routes planned.
When rising water threatens, move your RV to higher ground.
Never drive through flooded roadways. Do not bypass or go around barricades.
Take your Emergency Disaster Supplies Kit with you.
Return to your RV site only when authorities say the danger of more flooding is over.
If fresh food has come in contact with flood waters throw it out.
Do not reconnect to water, sewer or electric until park management has authorized you to do so.
On-Site Emergency Equipment
First Aid Supplies Onsite
Located in the main site office.
Located in the main site office.
Spill Material Onsite
Located in the main site office.
A landline telephone will be located in the main site office.
Checklist for Emergency Procedures
Meet with your family and guests regularly and discuss why you need to prepare for emergency situations. Explain the dangers of fire, sever weather and medical emergencies to all family members and discuss the steps that need to be taken. The following may be used in creating your own family plan:
Discuss what to do in an evacuation.
Pick an alternative location to meet in the event a family member cannot return to a campsite.
Pick one out of province and one local friend or relative family members can in the event of an emergency.
Instruct family members to have a battery powered ratio for emergency situations.
Trac children how and when to call 911 and their emergency contact.
Train in basic first aid and CPR procedures.
Prepare a disaster supply kit.
Learn and review the resorts evacuation routes.
Emergency Supply Checklist
Residents and guests are encouraged to be prepared for emergency situations. This includes preparing and inspecting an emergency supply kit at least once per year. Although many items for short term emergencies are available at the resort, some items you may want to consider having available include:
3-5 gallons of fresh drinking water
Emergency food supplies (2-3 days for you and your family such as dry and canned foods)
Matches and lighters.
Blankets or sleeping bags.
First Aid kit
Waterproof covers and tarp
Additional clothing for each family member (including clothing for cold weather)
Flashlight and batteries
Standard first aid kit
Pocket knife and tools (screwdriver, plyers, hammer, shovel)
50 ft or utility rope